Responsible Gaming at 35bf

Our Commitment to Responsible Gaming

35bf was built for Bangladesh's gaming community with one principle at its core: every player deserves a safe, fair, and enjoyable experience. While the vast majority of our players enjoy cricket betting, live casino, and slots purely as entertainment, we recognise that for some individuals gambling can develop into a harmful habit. We take that risk seriously.

That is why 35bf offers a comprehensive suite of responsible gaming tools that put control firmly in the hands of each individual player. Our tools are built into the platform — not buried in settings menus — and can be activated at any time without needing to contact support, though our support team is available 24/7 if you prefer to speak to someone directly.

35bf also performs regular internal checks to identify accounts where betting or deposit behaviour may suggest a player is at risk. Where patterns of concern are identified, our team may proactively reach out to offer guidance and, where appropriate, apply protective measures. Responsible gaming is not a checkbox — it is a continuous practice at 35bf.

Responsible Gaming Tools Available at 35bf

The following tools are available to all registered 35bf players in Bangladesh. Each tool is designed to help you maintain a healthy relationship with gambling:

Age Restriction — 21+ Only

35bf applies strict age verification as part of the account registration process. All players are required to submit valid identity documentation — including a National ID card, passport, or other government-issued document — before any withdrawal can be processed. If at any stage we suspect that a registered player may be under the age of 21, we reserve the right to immediately suspend the account and request further verification.

35bf strongly encourages parents and guardians to use parental control software on any device that is accessible to minors. If you believe that a person under the age of 21 has opened or is using a 35bf account, please contact us immediately at [email protected] so that we may take swift and appropriate action.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. If you identify with any of the following warning signs, we strongly encourage you to use one of 35bf's responsible gaming tools or to contact our support team for guidance:

• ⚠️You are spending more money on gambling than you can comfortably afford, or dipping into savings, rent, or bill money to fund your play.
• ⚠️You find it difficult to stop playing even when you intended to, or you regularly extend your planned session duration.
• ⚠️You chase losses — continuing to bet in an attempt to recover money you have already lost.
• ⚠️You feel anxious, irritable, or restless when you are not gambling, or when you try to reduce your gambling activity.
• ⚠️You hide your gambling activity from family members, friends, or colleagues, or lie about how much time or money you have spent.
• ⚠️Gambling is negatively affecting your work, studies, relationships, or personal responsibilities in daily life.
• ⚠️You borrow money from others or sell personal belongings to fund gambling activity.

Recognising these signs early is the first and most important step. You do not need to wait until a problem is severe before seeking help. 35bf is here to support you at any stage, and all conversations with our support team are treated with complete discretion and confidentiality.

How to Activate Responsible Gaming Tools

35bf has made responsible gaming tools easy to find and activate. You do not need to speak to a support agent to set a deposit limit, apply a time-out, or lock your account. Below are the steps for the most commonly used tools:

Setting a Deposit Limit

1. 1Log in to your 35bf account and navigate to Account Settings.
2. 2Select the Responsible Gaming tab and choose Deposit Limits.
3. 3Choose daily, weekly, or monthly, enter your desired limit in BDT, and confirm.
4. 4Limits take effect immediately. Increasing a limit requires a 7-day cooling-off period before the change applies.

Requesting a Time-Out or Self-Exclusion

1. 1Contact 35bf support via email at [email protected] or via the in-app support chat, and specify the duration you need (time-out: 24 hours / 7 days / 30 days; self-exclusion: 6 months / 1 year / 5 years).
2. 2Our team will apply the restriction to your account within 24 hours of your request. You will receive a confirmation via email once it is active.
3. 3During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from 35bf.

Self-Exclusion — Taking a Longer Break

Self-exclusion is the most comprehensive protective tool available on 35bf. When a self-exclusion is applied, access to your account is fully suspended for the duration of the exclusion period. Unlike a time-out, self-exclusion is not reversible during the active period — it is designed for players who have identified that they need a meaningful break from gambling.

When you request a self-exclusion from 35bf, the following actions are taken immediately:

• ✅Your account is locked — you cannot log in, deposit, place bets, or access any casino or betting features.
• ✅All promotional emails and bonus notifications associated with your account are immediately suspended.
• ✅Any pending withdrawal requests that existed before the exclusion was applied will still be processed in the normal course.
• ✅A confirmation of your self-exclusion, including its start date and earliest possible end date, will be sent to your registered email address.

Tips for Playing Responsibly at 35bf

Most players at 35bf enjoy the platform safely and without issue. The following practical guidelines can help you maintain a healthy and enjoyable gaming experience:

• ✔️Set a strict budget before you start playing and treat any losses as the cost of entertainment — never chase losses with additional deposits.
• ✔️Use your deposit limit tool at 35bf to enforce your budget automatically — do not rely on willpower alone.
• ✔️Take regular breaks during your gaming session. Enable reality check reminders to help you keep track of how long you have been playing.
• ✔️Never gamble under the influence of alcohol or when you are feeling emotionally stressed, upset, or vulnerable — these states impair judgement and increase risk.
• ✔️Keep gambling separate from your financial obligations. Never use money earmarked for household bills, rent, food, or family expenses to fund a gaming session.
• ✔️If you feel that gambling is no longer fun and is starting to feel compulsive or stressful, stop immediately and contact 35bf support. We are here to help — not to judge.

Get Help — 35bf Support Is Here for You

If you feel that gambling is becoming a problem for you, or if someone close to you has expressed concern about your gambling habits, please do not hesitate to reach out. 35bf's support team handles all responsible gaming enquiries with complete confidentiality. There is no shame in asking for help — it is the most responsible thing you can do.

35bf also encourages players in Bangladesh who feel they need additional support beyond what our platform provides to seek help from qualified counselling services. Speaking to a trusted family member, friend, or professional counsellor is always a positive step.

Remember: at 35bf, responsible gaming is never an afterthought. Every feature, every tool, and every support interaction is guided by our commitment to your long-term wellbeing as a player. We want you to enjoy the platform — safely, sustainably, and on your own terms.