35bf Privacy Policy — Your Data, Your Rights

Introduction

35bf ("we", "us", "our") is committed to protecting the privacy of all players who use the 35bf platform at https://35bf.org. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with the services we provide to players in Bangladesh. It applies to all personal data processed through the 35bf website, including data collected when you register an account, make a deposit, place a bet, contact support, or browse the platform.

By using the 35bf platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree to the practices described in this Privacy Policy, please do not use the 35bf platform. Questions about this policy may be directed to our support team at [email protected].

Information We Collect

35bf collects personal information from players in two main ways: information you provide directly when using the platform, and information collected automatically as you interact with our services. We collect only the information that is necessary to provide, secure, and improve the 35bf platform and to comply with our legal and regulatory obligations.

Information You Provide Directly

When registering an account or using 35bf services, you may provide us with the following categories of personal information:

Information Collected Automatically

When you access the 35bf platform, our systems automatically record certain technical and usage information. This includes:

• Device information — the type of device used, operating system version, browser type, screen resolution, and device identifiers.
• Log data — IP address, access timestamps, pages visited, session duration, and referring URL.
• Geolocation data — approximate location derived from your IP address, used to verify eligibility and detect fraudulent access patterns.
• Cookie and tracking data — session identifiers, preferences, and analytics data collected via cookies and similar technologies (see the Cookies section below).

How We Use Your Information

35bf uses the personal information we collect for the following purposes. We do not use your personal information for any purpose that is incompatible with what is described in this Privacy Policy without first obtaining your consent:

• Account creation and management — to register your account, verify your identity and age, and maintain your account throughout its lifetime.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard and to maintain accurate financial records.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, identity theft, and other prohibited conduct on the platform.
• Customer support — to respond to your support requests, resolve disputes, and communicate with you about your account or any active promotions.
• Responsible gaming — to monitor betting patterns and account activity that may indicate a player is experiencing gambling-related harm, and to enforce responsible gaming limits.
• Platform improvement — to analyse aggregate usage data, identify technical issues, and improve the performance and content of the 35bf platform for all users in Bangladesh.

35bf does not use your personal information to send unsolicited marketing communications to third parties, and we do not build or sell advertising profiles based on your activity on the platform.

Legal Basis for Processing

35bf processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely for processing your personal information are:

• Contract performance — processing necessary to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC verification, and tax reporting obligations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent — where you have given us explicit consent for a specific processing activity, such as receiving promotional communications from 35bf. You may withdraw consent at any time by contacting support.

Sharing Your Information

35bf does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Permitted Disclosures

We may share your personal information with the following categories of recipients under the following conditions:

• Payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your deposit and withdrawal transactions. These providers are bound by their own privacy policies and data handling obligations.
• Identity verification services — third-party KYC providers engaged by 35bf to verify the identity and age of account holders. These providers process identity documents under strict confidentiality obligations.
• Law enforcement and regulatory authorities — where we are required by law to disclose personal information, or where disclosure is necessary to protect the legal rights or safety of 35bf, its players, or third parties.

Cookies and Tracking Technologies

35bf uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and collect aggregate analytics data. The following types of cookies are used on the 35bf platform:

Most mobile browsers allow you to control cookies through the browser's settings menu. Please note that disabling essential cookies will prevent you from logging in to your 35bf account. Disabling analytics or preference cookies will not affect your ability to access the platform or place bets.

Data Retention

35bf retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period applicable to different categories of personal data depends on the nature of the data and the purpose for which it was collected.

As a general rule, account data and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements. Data collected solely for analytics purposes is anonymised or deleted within 12 months of collection. If you request deletion of your personal data and no overriding legal retention obligation applies, 35bf will action that request within 30 days.

Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that 35bf holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Request". We will respond within 30 days of receiving your request.

• Right to Access — You may request a copy of the personal data 35bf holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification — You may request that we correct any inaccurate or incomplete personal data held about you. Some corrections can be made directly from within your account settings.
• Right to Erasure — You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to legal retention obligations.
• Right to Restrict Processing — You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have challenged, or where you have objected to processing based on legitimate interests.
• Right to Object — You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for fraud prevention or responsible gaming purposes.

35bf will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded or excessive. In that case, we may charge a reasonable fee or refuse to comply, and we will explain our reasoning in writing.

Data Security

35bf implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your device and the 35bf platform, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and staff training on data protection practices.

While we take data security seriously and apply commercially reasonable safeguards, no system of data transmission or storage can be guaranteed to be 100% secure. If you have reason to believe that your account or personal data has been compromised, please contact us immediately at [email protected] so that we may take appropriate protective action.

Children and Minors

The 35bf platform is strictly intended for adults aged 21 and above. 35bf does not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

35bf reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders via their registered contact details.

Your continued use of the 35bf platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 35bf handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]